App help & bug reports
Tell us which app you are using, what you were trying to do, and what happened. Include your device model, iOS or Android version, app version, and any error message. Screenshots are helpful if you remove personal information first.
Never send your password, verification codes, or full payment card details. Only include information needed to explain the issue.
Subscriptions & purchases
For an Apple-billed subscription, open Settings on your iPhone or iPad, tap your name, then Subscriptions to review or cancel it. You can also follow Apple's cancellation instructions or request a refund from Apple.
For a Google Play subscription, open Google Play, tap your profile, then Payments & subscriptions → Subscriptions. See Google Play's subscription instructions.
Deleting an app or a Totality account does not cancel an Apple or Google Play subscription. If you paid through the website, or a purchase is not appearing in the app, email us with the purchase date and order or transaction reference.
Supplement orders
For shipping, order status, damaged items, or return questions, email us with your order number and a description of the issue. You do not need to create a Totality account for order support.
Account access, deletion & privacy
If you cannot sign in, need help deleting your account, or want to request access to or deletion of your information, email us. For account requests, use the email associated with your account when possible so we can help verify ownership.
Read our Privacy Policy for information about data handling and deletion, and our Terms of Service for service terms.